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Frequently Asked Questions
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| Can I connect to my email from anywhere in the world? |
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| Yes. All of our customers can use web-mail to access their mail, in addition to desktop clients such as Outlook or Eudora. You can access our web-mail server at mail.trikesystems.com. |
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| Do you support WAP for cell-phone access to email? |
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| Yes. WAP service, letting you read your email from a WAP-enabled cell-phone is provided as part of our standard email services. Enter the address wap.trike.ca on your cell-phone's browser to access our WAP service. |
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| What is the best way to connect to my database from within my website? |
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| For databases created by our customers, we provide an ODBC data source name for use within your web pages. |
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| What is Trike's DNS information? |
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If you are registering a domain name that Trike will be hosting, use the following DNS server information:
Primary: ns1.trikesystems.com; ip: 216.16.231.100
Secondary: ns1.trike.ca; ip: 216.16.231.68
For more information, see our DNS services guide in the Resource Centre. |
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| Trike's web-usage site reports on "hits" and "visitors". What's the difference, and which one should I use? |
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In rough terms you can equate "visitor" to "person" or "user". These are also called "uniques" by some web-tracking organizations.
Strictly speaking, a "visitor" is a uniquely-identifiable computer (we can't find out users' names, but we do know the addresses of their computers). However, since computer addresses are often shared and reused by ISPs, seeing the same computer address isn't an absolute guarantee that it is the same person.
A "hit" occurs when a visitor looks at a specific page. So each time a visitor looks at your home page, and then goes to a few information pages, there is only one visitor counted, but several (hopefully lots!) of hits.
Both are useful measures: visitors says how many people are coming to your site, and hits say how many pages of information you are delivering. The average hits per visitor (hits divided by visitor) is an approximation of how many pages each visitor is looking at. |
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